Office Leader / Office Manager

Location: Huntersville, NC
Schedule: Typically Monday–Thursday, 7:45 AM–5:00 PM, with some Fridays, 7:45 AM–1:00 PM
Experience: 3–5 years of dental office management experience preferred

About the Opportunity

Growing Smiles Pediatric Dentistry is looking for an experienced, confident Office Leader to lead our Huntersville team and help create an organized, positive and patient-focused environment.

This position is ideal for someone who understands both the people side and business side of a dental practice. We need a leader who can support the team, maintain strong systems and accountability, and confidently oversee the day-to-day administrative and financial operations of a busy dental office.

Our ideal candidate is approachable and team-oriented while also being comfortable setting expectations, solving problems and taking ownership of results.

What You'll Do

Team & Practice Leadership

• Lead and support the day-to-day operations of the practice.



• Manage and motivate a full dental team while promoting teamwork, accountability and a positive office culture.


• Help resolve team challenges professionally and proactively.


• Maintain efficient patient and team schedules.


• Identify operational issues and implement practical solutions.



• Support inventory and supply management while remaining mindful of practice overhead.

Billing, Insurance & Accounts Receivable

• Oversee claims submission, follow-up and denial management.



• Monitor Accounts Receivable and aging reports and proactively address outstanding balances.


• Support the practice's goal of maintaining strong collections.


• Ensure insurance benefits are accurately verified before appointments.


• Understand PPO, HMO and North Carolina Medicaid benefits.



• Help ensure patient financial responsibility and co-pays are communicated accurately.

Patient Experience & Treatment Coordination

• Help create a welcoming, professional experience for children and families.



• Confidently communicate treatment plans and financial expectations.


• Discuss payment and financial options with patients/parents.


• Support strong treatment acceptance through clear, compassionate communication.



• Step in to support front-office operations when needed.

  
  

What We're Looking For

Our strongest candidates will bring:

• 3–5 years of prior dental office management/leadership experience.



• Experience leading a full dental team, rather than supervising only one individual.


• Strong dental billing, claims and AR knowledge.


• Experience with insurance verification and patient financial responsibility.


• Strong understanding of dental office operations and scheduling.


• Excellent communication and conflict-resolution skills.


• Ability to balance warmth and professionalism with accountability.


• Strong organizational skills and attention to detail.


• A proactive, solutions-oriented mindset.



• A genuine desire to grow with the organization.

Open Dental proficiency is highly preferred, particularly experience with its scheduling, billing and reporting functions.

Benefits

Eligible benefits include:

• Dental



• Vision


• Accident


• Critical Illness


• Short-Term Disability



• Voluntary Term Life

Compensation: $22-$26

The Person Who Will Thrive Here

You're someone who doesn't wait to be told that something needs attention—you notice it and help solve it. You enjoy building strong teams, creating efficient systems and helping a practice run well.

Most importantly, you understand that great leadership in a pediatric dental practice means creating an environment where the team feels supported and families feel cared for.