What are the responsibilities and job description for the Help Desk Analyst position at vasitum?
Overview
We are seeking a dedicated and skilled Help Desk Analyst to join our IT support team. This role is essential in providing technical assistance and support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-focused attitude, and a solid understanding of various operating systems and networking concepts.
Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
- 2 years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
- 2 years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20