What are the responsibilities and job description for the Help Desk Analyst I position at Jobs via Dice?
Description
Key Responsibilities:
Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.
Join Windows workstations to the domain and resolve connectivity problems.
Support the O365 Suite of applications
Configure and troubleshoot printers, ensuring reliable functionality for end-users.
Respond to service desk tickets promptly and maintain detailed documentation of solutions.
Collaborate with team members to improve IT processes and procedures.
Deliver high-quality customer service to clients and internal users.
Qualifications:
Proven experience in IT support or helpdesk roles.
Strong knowledge of Windows Desktop Operating Systems and domain integration.
Hands-on experience with printer setup and troubleshooting.
Excellent communication and problem-solving skills.
Ability to prioritize tasks and manage multiple issues simultaneously.
Relevant certifications (e.g., CompTIA A , Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.
Requirements
Active Directory, Microsoft Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Key Responsibilities:
Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.
Join Windows workstations to the domain and resolve connectivity problems.
Support the O365 Suite of applications
Configure and troubleshoot printers, ensuring reliable functionality for end-users.
Respond to service desk tickets promptly and maintain detailed documentation of solutions.
Collaborate with team members to improve IT processes and procedures.
Deliver high-quality customer service to clients and internal users.
Qualifications:
Proven experience in IT support or helpdesk roles.
Strong knowledge of Windows Desktop Operating Systems and domain integration.
Hands-on experience with printer setup and troubleshooting.
Excellent communication and problem-solving skills.
Ability to prioritize tasks and manage multiple issues simultaneously.
Relevant certifications (e.g., CompTIA A , Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.
Requirements
Active Directory, Microsoft Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.