What are the responsibilities and job description for the IT Support Specialist I position at Vartek Services Inc?
Description
Vartek Position Description
Position IT Support Specialist
Reports to EdTech Leader (or equivalent team lead)
FSLA Full time, non-exempt
Position Summary
To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.
Essential Functions
- Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
- Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
- Document break/fix activities in the online ticketing system.
- Provide excellent customer service.
- Attend school board meetings, as required.
- Perform other duties as assigned.
Requirements
Education/Experience
- Associate’s degree; bachelor’s degree preferred
- 0-2 years experience
Certifications
- A certification preferred
- Valid driver’s license; must adhere to company driving policy
Travel
- Most have valid drivers license and able to drive between school buildings
Physical Requirements
- Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds
Work Schedule
- 12 months, Monday-Friday
- Varies with client hours; normally one hour prior to start of school day until one hour after end of school day
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Salary : $21 - $23