Wholesale Operations Assistant

Job Description: Wholesale Operations Assistant

Location: New York

Reporting to: Head of US Specialty Operations

Who we are:

Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York. We offer year-round collections, including knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move. We are defined by the women who wear Varley and exist to instil quiet confidence through connections that enhance everything they already are. As women’s lives evolve, so do we.

Job Description

Manage the ongoing operational support to our wholesale specialty/boutique accounts. Responsibilities include supporting all sales operations for accounts, monitoring order deadlines and product availability, and shipping of goods. Additionally, ensure that all timelines, communication deadlines and service level expectations are met as set and outlined per Varley business requirements.

Essential Functions:

• Oversee the entire order process for specialty/boutique accounts, including invoicing and co-ordinating with warehouse and 3rd party logistics to ensure timely deliveries.
• Manage specialty/boutique account order book, ensuring orders are fulfilled within their shipping window. Further, reviewing any stock committment issues and liasing with the relevant departments to resolve.
• Main point of contact for specialty/boutique accounts, providing customer support, assisting with operational inqiuires and order follow ups.
• Provide regular reports/updates on SLAs and performance to Operations and Sales teams.

Qualifications:

• A minimum of 2 years of experience within Wholesale, Operations or Merchandising.
• Proficiency in Microsoft Excel, NetSuite, and CRM or wholesale platforms (experience with NuORDER is desirable).
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent verbel and written communication and interpersonal skills to support internal teams and external customers.
• Self-motivated with a team-player mindset and a willingness to learn.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Qualifications:

Practical knowledge of other key functions such as Sales, Production and Merchandising.

Our People

We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two, has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community.

Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women. We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself.

Company Values

WE ARE THE SUM OF MANY PARTS

We may have two founders but we are the sum of many parts. The journey is just as important as the destination. We look after one another. We promote diversity and inclusivity as central parts of the culture we are building. We are less when we don’t include everyone. Our successes and our failures we make as a team not as individuals.

WE PURSUE QUALITY IN EVERYTHING WE DO.

We should chase perfection in everything we do. Growth is a result of improvements to every aspect of what we do, not just reliant on an individual or department. We grow together.

WE EMBRACE POSSIBILITY AND PUSH BOUNDARIES:

We believe that there are no limits to what we can achieve. We encourage innovative thinking, pushing boundaries, and embracing new possibilities. We constantly challenge ourselves to think beyond the ordinary and create extraordinary outcomes.

DATA-DRIVEN DECISIONS AND PURPOSEFUL ACTIONS:

We base our decisions and actions on data and reason, not on hope. We prioritize and justify our choices through thoughtful analysis. We think before we act, understanding the impact of our actions.

OUR BRAND IS TIMELESS AND VALUABLE:

Our brand is our most valuable asset, and we treat it with the utmost respect. We recognize that our brand will outlive us and strive to enhance its value through everything we do. We prioritize long-term growth over short-term gains, ensuring the longevity of our brand's reputation.

WE NEVER COMPROMISE OUR PRODUCT.

We believe the best form of marketing is to make better products. Let word of mouth be the most powerful marketing channel. Constantly improve, however marginal a gain. Our product is defined by the quality not price.

WE RESPECT AND EXCEED CUSTOMER EXPECTATIONS:

We deeply appreciate and value those who choose to consume our brand. We consistently strive to surpass their expectations in every interaction. Our goal is to transform customers into passionate advocates who enthusiastically share their positive experiences with others.

WE CHOOSE PARTNERS WHO REFLECT OUR VALUES:

We view our suppliers, service providers, and stockists as partners, not mere business relationships. We carefully select partners who align with our values and standards. We understand that the company we keep reflects our brand's integrity and reputation.

WE GROW OUR BRAND BY EMPOWERING OTHERS:

We understand that the way we present information is just as crucial as the information itself. We focus not only on what we do but also on how our actions positively impact others. We aim to empower and support those around us, fostering growth and creating meaningful connections.

RESPONSIBILITY IS AT THE CORE OF EVERYTHING WE DO:

We believe that responsibility is as fundamental as the fit of a garment. We prioritize ethical practices and sustainability in all aspects of our business. We are accountable for our actions and strive to make a positive impact on our environment and communities.

KINDNESS IS OUR GUIDING PRINCIPLE:

We prioritize treating others with respect, empathy, and understanding. We believe that kindness creates a positive work environment and fosters strong relationships with our team members, partners, and customers.