What are the responsibilities and job description for the Production Support Engineer - Splunk position at VARITE INC?
VARITE is looking for qualified Experience Developer (Remote)
WHAT THE CLIENT DOES?
An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850 global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Job Title: Experience Developer
Location: San Jose (Remote)
Contract Duration: 6 months (Possible Extension)
Pay Rate Range: $40.00 - $44.64/hr. on W2
Work Authorization: Only USC or GC
HERE’S WHAT YOU’LL DO
Duties:
- The Experience Developer owns the full lifecycle of personalized digital experiences across *** surfaces, from requirements gathering and backlog management through content authoring, campaign execution, quality validation, and production monitoring.
- This role combines agile delivery with hands-on operational rigor, partnering closely with Product, Engineering, and Operations teams to reliably deliver and continuously improve digital experiences for millions of global customers.
Key Responsibilities
- Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage.
- Serve as an escalation point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams.
- Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations.
- Participate in on-call rotations within defined SLA windows.
- Maintain runbooks, incident playbooks, test cases, and operational documentation.
- Contribute to automation initiatives to improve testing efficiency and reduce toil.
- Author components and experiences in a headless CMS across multiple *** surfaces and customer journeys
- Build campaigns to deliver personalized content experiences to a global customer base.
- Validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency.
- Support and optimize A/B testing and experimentation frameworks, ensuring test integrity and data accuracy.
Skills:
Functional
- 2 years in JSON scripting, Product Support, QA, or a similar role within digital platforms
- Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely)
- Understanding of personalization, audience segmentation, and A/B testing
- Incident management, SLA adherence, and on-call support experience
Technical
- Splunk proficiency: dashboards, SQL queries, alert configuration
- JSON and REST API validation; Postbuster or Postman
- Familiarity with web technologies (HTML, JavaScript)
Education:
Preferred Qualifications
- Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics)
- Headless CMS architectures and content delivery frameworks
- SQL and analytics debugging
- Test automation frameworks or scripting.
Education
- Bachelor's degree in a relevant field or equivalent practical experience.
BENEFITS:
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plans: Participation in a company-sponsored retirement savings plan.
- Legal Service Plans: Offering access to attorneys for legal advice and representation.
If this opportunity interests you, please respond by clicking on EasyApply.
Know someone who would be perfect for this role? Refer to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $40 - $45