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Job Title: Java Production Support Engineer
Job Location: Newark, CA
Job Type: Contract
Job Description:
Good to Have Skills : AWS API Gateway, AWS CloudFormation, Aws Step Functions
Job Title: Java Production Support Engineer
Job Location: Newark, CA
Job Type: Contract
Job Description:
- Monitor production applications to proactively identify and resolve issues before customer impact
- Perform proactive production maintenance; manage incidents, outages, s, and on call duties
- Investigate production bugs; validate, reproduce, and escalate issues to Engineering & Product
- Implement and manage application monitoring and ing mechanisms
- Troubleshoot escalated customer issues, determine root cause, and coordinate resolutions or workarounds
- Support Engineering with privileged production access requests
- Perform privileged production activities including backup/seeding optimizations, object configuration, job aborts, and performance tuning
- Optimize product usage per customer (API usage, backup/seeding speed, fetcher pool size, admin changes)
- Support User Acceptance Testing (UAT), Proof of Concepts (POCs), and trials; provide product feedback
- Work closely with Product Management to suggest improvements and reduce overall support burden
- Support customer facing teams (Support, TAM, SE, CS) throughout the customer lifecycle
- Improve support documentation, knowledge base, and automation for front line teams.
Good to Have Skills : AWS API Gateway, AWS CloudFormation, Aws Step Functions