What are the responsibilities and job description for the Technical Account Manager position at Vapi?
About Vapi
Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now!
About The Role
As the founding GTM Solutions Engineer, you’ll partner with Enterprise and Mid-Market Account Executives to accelerate technical validation and solution design for voice agents built on Vapi. You’ll be the technical face of Vapi in the field, guiding prospects through discovery, demos, architecture discussions, and proof-of-concept design to help close strategic deals.
This role is purely pre-sales: you’ll focus on enabling prospects to see the value of Vapi, while our implementation and customer success teams own deployment and ongoing support.
What You’ll Do
Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now!
About The Role
As the founding GTM Solutions Engineer, you’ll partner with Enterprise and Mid-Market Account Executives to accelerate technical validation and solution design for voice agents built on Vapi. You’ll be the technical face of Vapi in the field, guiding prospects through discovery, demos, architecture discussions, and proof-of-concept design to help close strategic deals.
This role is purely pre-sales: you’ll focus on enabling prospects to see the value of Vapi, while our implementation and customer success teams own deployment and ongoing support.
What You’ll Do
- Partner with Account Executives to drive adoption among Vapi’s most strategic prospects, helping them understand and validate Vapi’s technical capabilities.
- Lead pre-sales discovery sessions, technical scoping, and architecture whiteboarding.
- Deliver tailored demos and solution presentations that align with business outcomes.
- Collaborate with forward-deployed engineering and product teams to capture field feedback and influence roadmap priorities.
- Serve as the trusted technical advisor to prospects, removing blockers to adoption and accelerating deal cycles.
- 3 years in solutions/sales engineering or solution architecture at a B2B SaaS company.
- Strong business acumen and commercial awareness with excellent communication and presentation skills.
- Proven ability to thrive in fast-paced environments and engage with multiple stakeholders.
- Hands-on experience with modern web stacks (TypeScript/Node, REST/GraphQL), cloud platforms, and ideally telephony or WebRTC.
- Nice-to-have: consulting background (McKinsey, Bain, BCG), CS/Engineering degree, or prior work with AI/voice technologies.
- Define the future of human–AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate
- Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up
- Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission
- Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI
- Competitive compensation: includes a strong base salary and meaningful equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance
- Daily meals: catered lunches and dinners provided for in-office days
- Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being
- Professional development: annual learning stipends for courses, conferences, and upskilling
- Team connection: regular offsites, team events, and opportunities to build in-person relationships
