Medical Equipment Service Associate

Job Summary

The Medical Equipment Service Associate is a key customer-facing position representing the Vantive brand in clinical and hospital settings. This role manages an assigned territory, traveling to perform installation, repair, preventative maintenance, training, and other services on electro-mechanical medical devices.

Key Responsibilities

1. Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols.
2. Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills.
3. Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments.
4. Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.
5. Plan and order necessary parts for service and maintenance, maintaining proper inventory control.
6. Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.
7. Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction.
8. Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.