Customer Service Representative CSR

Pure Medical Equipment & Service is a locally owned provider of respiratory equipment. Pure Medical was established to change the current landscape of the DME industry by focusing on putting the patient first. We provide only the highest quality equipment to our patients along with personalized, unmatched service to our referrals and patients.About the role:Pure Medical is growing! The above Customer Service position is an exciting role that will focus on inbound/outbound calls, order processing ,and other basic customer service functions. As a Customer Service Representative(CSR) you should be proficient of all equipment & supplies provided by Pure Medical and uphold Pure Medical’s standard for excellence. Responsible for competently and efficiently performing all tasks relative to order processing, scheduling of setups and routine deliveries, be knowledgeable of Medicare guidelines, as well as commercial payor requirements. The ability to work toward meeting insurance requirements for all documentation is also crucial to be successful in this role.Responsibilities:Provide exceptional customer service to our patients and referralsOrder processing for all branches, and all types of orders in a timely fashionWork on initial insurance authorizations, and re-authorizationsObtain insurance information, and verify benefits accuratelyGenerate all delivery paperworkCommunicate effectively and efficiently with all referral sources and patientsAnswer incoming phone calls, take customer orders, & key orders into computer,Maintain patient records including patient medical documentsProperly document each interaction made with patient, insurance, referral source, etc.The above responsibilities are not an all-inclusive list, and are subject to change, be modified, dependent on the needs of the business at any given time.Candidate requirements:Able to function as a polite and cooperative team member with a positive attitudeAble to work independently with minimal supervision/and as a team when necessaryMUST be detail-orientedEffective and professional verbal and written communication abilitiesAbility to follow internal guidelines as well as industry-imposed guidelinesPossess excellent oral and written communication skillsHave a people sensitive personality with a desire to help othersPrevious Experience in the HME field beneficialFlexibility given the ever-changing responsibilities, atmosphere, growth of a “start-up” HME providerPure Medical Equipment & Service (PMES) is an Equal Opportunity Employer. PMES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”

Salary : $16 - $18