Dealership Internet Manager

Overview

For over 50 years, Vann York Automotive Group has been, and continues to be a great organization to have a Rewarding career. As we continue to grow, we need to hire a Full-Time Internet Manager to join the Vann York Team.

Rewarding pay is based on knowledge, skills, and experience

Employee Perks:

• Training opportunities to enhance your skills
• PTO - Paid Time Off
• 5-Day Work Week - NO SUNDAYS!
• Weekly Pay
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Career Advancement Opportunities
• Employee Discounts

Essential duties for the Role

• Essential Duties include the following. Other duties may be assigned.
• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet-generated customers.
• Sells/leases and delivers a minimum # of units per month as designated by manager.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting vehicles.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries personally.
• Coordinates Internet promotions with other dealership sales promotions and advertising.
• Ensures that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens and all dealership advertising.
• Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• Works with webmaster to update the website frequently to attract new and repeat visitors.
• Takes photos of dealership inventory for use on the dealership site.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories etc., and their benefits to customers.
• Attends product and sales training as requested by sales manager.
• Schedules first service appointment.
• Attends sales meetings.
• Maintains professional appearance.
• Other tasks as assigned.

Expectations for Ideal Candidate:

• Expertise: Must be knowledgeable of services and products offered. Take opportunities to learn every day to make the department more efficient.
• Respect: Be a Vann York Mentor both on-site and in the community. Provide motivating leadership and guidance to parts team members, fostering a culture conducive to growth and productivity. Show appreciation to both customers and employees.
• Results: Set and enforce standards for growth to ensure monthly and annual goals are met. Work through department obstacles while maintaining productivity goals.
• Trust: Follow through on commitments. Communicate honestly and in a positive manner with customers, employees, vendors, and people of the community. As a Vann York Leader, you represent the organization.
• Service: Communicate and collaborate with the general manager and other department managers to overcome obstacles and find sustainable solutions. Ensure customers have been provided with excellent service and experience.

Requirements:

• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Highly detail-oriented and organized
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• Experience and desire to work with technology
• Valid Driver's License

Location:

High Point NC

If you are a talented and motivated individual who is ready to take on this exciting opportunity, apply now and become a part of the Vann York Auto Group Team!

Vann York Auto Group appreciates our employees and invests in their success! We believe positive relationships with our employees lead to positive relationships with our customers. Generations of car owners have trusted Vann York Auto Group for all their transportation needs because of the great work of our professional, loyal staff. Enjoy a rewarding career with our growing company! Apply now and join our team!