What are the responsibilities and job description for the Business Development Associate position at Vann York Auto Group?
Vann York Auto Group, a prominent automotive dealership in the Triad region, has been deeply rooted in the High Point community for over 50 years. Our commitment to the local community extends beyond selling and servicing cars; our focus is "Building Relationships that Last".
Vann York Auto Group is currently hiring for a Service Business Development Associate. This position answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. They receive, process, and coordinate all incoming service inquiries.
Responsibilities:
- Receiving and promptly responding to inbound calls and online inquiries.
- Identifying client needs and scheduling appointments, facilitating requests for visits.
- Utilize various systems to answer customer questions on services performed.
- Handle customers concerns with integrity and compassion.
- Contact all customers who have been in for service to ask how their visit went and tell them about the survey.
- Maintain a productive volume of outgoing calls.
- Assist with answering incoming calls, as well as appointing customers as needed
- Maintain contact with customers who request a later follow up call
- Maintain the integrity of record keeping.
- Exercise exemplary verbal and non-verbal communication skills and protect the dealership’s interest when communicating with customers.
Qualifications:
- Customer service experience preferred
- Excellent and professional communication skills are a must
- Must be able to work Monday through Friday 8a-5p
- Positive attitude, good work ethic, and professional appearance
- Must have drive, passion and confidence to be successful.
- Excellent customer satisfaction skills
- Valid Driver's license
- Must pass pre-employment testing to include background checks and pre-employment drug screen.
Benefits:
- Competitive Weekly pay
- Career advancement opportunities
- A positive and professional team environment
Vann York Auto Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Vann York Auto Group appreciates our employees and invests in their success! We believe positive relationships with our employees lead to positive relationships with our customers. Generations of car owners have trusted Vann York Auto Group for all their transportation needs because of the great work of our professional, loyal staff. Enjoy a rewarding career with our growing company! Apply now and join our team!
Vann York Auto Group appreciates our employees and invests in their success! We believe positive relationships with our employees lead to positive relationships with our customers. Generations of car owners have trusted Vann York Auto Group for all their transportation needs because of the great work of our professional, loyal staff. Enjoy a rewarding career with our growing company! Apply now and join our team!
Salary : $35,000 - $65,000