Assistant Program Coordinator

Description:

Responsibilities

• Provide administrative support for the Tuition Assistance and Continuing Education program
• The candidate will be spending an extensive amount of time on the phone registering and enrolling students, as well as providing additional administrative support to the Organization and students (sending confirmation letters to students and student rosters to teachers, coordinating registration materials, evaluations etc.).
• Process applications, notifying students of their selection, collecting and tracking required documents, keeping a record of student’s progress and providing member service for student’s in person, on the phone, or via email
• Provide customer service and answer a high volume of calls to enroll and register students, answer program related questions, assist with recruitment and marketing, and understanding all facets of program offerings
• Compose and send confirmation letters to students, student rosters to teachers, coordinate registration materials, and evaluations to ensure the smooth operation of the training initiatives
• Obtain missing documents and manage paperwork flow and communicate course outcomes to mandatory partners
• Provide support for successful program implementation and functioning

Qualifications

• High School Diploma or GED required; some College or Degree preferred
• Minimum three (3) years administrative experience required, preferably in training, finance, adult education or tuition assistance environment
• Bilingual preferred, Spanish, Haitian Creole, Mandarin/Cantonese
• Must have great working knowledge of Microsoft Office Suite
• Strong administrative skills with excellent attention to detail; ability to facilitate multiple activities
• Strong verbal and written communication skills; ability to work both independently and as a team player
• EXCELLENT customer service skills and ability to maintain a pleasant attitude and provide excellent service
• Excellent organizational skills with ability to work under deadline pressure
• Ability to work flexible hours including evenings and weekends as needed