Document Operations Specialist

Status: 3-Month Contract

Job Title: Document Operations Specialist

Pay: $17,50/hr

Location: On-site

Hours: 8:00 - 4:30 Monday-Friday

About the company:

They have more than 4,500 employees working to transform how people experience health care. Recognized as a Top 100 Healthiest Workplaces and among the World’s Most Ethical Companies, we are rooted in a legacy that puts people first, always.

They are dedicated to making the healthcare experience simpler, better, and more affordable for people and their families, including the 3.3 million people they serve through their regional health plans.

They are deeply rooted in a 100-year legacy of transforming the industry and how people experience health care. And they’re committed to delivering a seamless, personalized healthcare experience for the next 100 years. They have taken their legacy business and pivoted to meet the needs of today’s healthcare consumers.

Document Operations Specialist:

Our client is seeking a detail-oriented and reliable Document Operations Specialist who thrives in a fast-paced, high-volume environment. This role is ideal for someone who takes pride in accuracy, maintains strict confidentiality, and enjoys working hands-on with both technology and physical workflows to support critical business operations.

This role is fully on-site in Lewiston, Idaho.

Document Operations Specialist Responsibilities:

• Process, sort, and prepare incoming and outgoing documents for scanning, imaging, and distribution while ensuring accuracy and completeness.
• Operate scanning systems and related software to digitize records, validate image quality, and route documents to appropriate internal systems.
• Manage daily mailroom operations including receiving, sorting, distributing, and preparing mail and packages for shipment.
• Monitor and operate automated mail and imaging equipment, ensuring jobs are completed accurately with proper inserts, addressing, and postage.
• Perform routine equipment maintenance, troubleshoot minor issues, and escalate production-impacting problems as needed.
• Maintain detailed production logs, track workflow volumes, and ensure timely turnaround of all assigned work.
• Uphold strict confidentiality standards when handling sensitive and regulated information, including adherence to privacy requirements.
• Ensure secure handling of materials and controlled access to processing areas in alignment with internal policies.
• Maintain inventory of supplies and ensure workstations and equipment are clean, organized, and operational.
• Support team operations with flexibility, including overtime or adjusted schedules to meet business demands.

Document Operations Specialist Qualifications:

• High School Diploma or GED required; additional experience in mailroom, document processing, or office support preferred.
• Basic computer proficiency and comfort working with scanning systems and data entry tools.
• Ability to follow detailed procedures with strong attention to accuracy and quality control.
• Familiarity with general mail handling practices and shipping processes; knowledge of postal guidelines is a plus.
• Demonstrated mechanical aptitude and ability to operate and maintain office or production equipment.
• Strong organizational skills with the ability to manage repetitive, high-volume tasks efficiently.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Reliable attendance and flexibility to work varying hours, including overtime when needed.
• Physical ability to stand, walk, lift, and perform repetitive movements throughout the workday.
• Strong teamwork and communication skills with a proactive, dependable work style.