What are the responsibilities and job description for the Dispatch Assistant position at Vandalia Bus Lines, Inc?
Overview
Join our dynamic team as a Transportation Support Specialist and play a vital role in ensuring smooth and efficient transportation operations. This energetic position involves coordinating logistics, supporting client and customer interactions, and maintaining accurate data records. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to contribute to a well-organized transportation network, this opportunity is perfect for you!
On call rotation once every 4 weeks with additional pay
Responsibilities
- Assist with preparing and coordinating transportation routes for Motorcoach drivers to optimize efficiency and meet client needs.
- Provide exceptional customer support via phone, email, and in-person interactions, ensuring clear communication and positive experiences.
- Handle outbound calling to drivers, follow up on trip requirements, and gather necessary information from clients.
- Maintain comprehensive records of transportation activities, including documentation of client interactions and operational updates.
- Use Microsoft Office tools and other computer software to prepare reports, update databases, and track key performance indicators.
- Demonstrate excellent phone etiquette and communication skills to address inquiries promptly and professionally.
- Assist Lead dispatcher in trip assignments, reviewing trip details to ensure accuracy and communicate with drivers on upcoming trips.
- Assist operations with break downs or mechanic issues
- Booking driver hotel rooms
- Providing driver information to customers 24 hours in advance
- Ensure all drivers have accepted trips and are familiar with what they are doing
- On call rotation for after hours emergency calls once every 4 weeks.
- Edit trip information within our charter program
Skills
- Required class B CDL with passenger and airbrake endorsement
- Knowledge of DOT hours of service
- High level of geographical knowledge
- Proven experience in customer support, call center environments, or client services roles.
- Skilled in data entry, typing, and analysis to ensure accurate recordkeeping and reporting.
- Familiarity with Microsoft Office applications (Word, Excel, Outlook) and general computer skills for daily operations.
- Experience with outbound calling campaigns or telecommunication-based for driver engagement.
- Excellent analysis skills for troubleshooting issues and optimizing transportation workflows.
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $26