PATIENT ACCOUNTS REPRESENTATIVE

Position Title: Patient Accounts Representative

Department: Business Office

Supervisor’s Title: Business Office Manager

Position Summary: Under general supervision, the Patient Account Representative coordinates all financial aspects of the patient's accounts including but not limited to collection of payments, providing customer service regarding collection issues, and setting up payment arrangements.

Principal Functions and Responsibilities:

• Responsible for self-pay patient account caseload. Interprets and explains to patients/guarantors billed charges, services, and Valor Health’s policy regarding payment of bills.
• Contact patients by telephone to collect payment in full, partial payment, or set up payment arrangements.
• When necessary, recommends accounts to be assigned over to collection agencies.
• Corrects patient demographics when necessary.
• Responsible for adhering to the Valor Health Collection policy.
• Responsible for working and maintaining assigned bad debt work queues.
• Collaborates with the Business Office Manager and Patient Financial Advocate to continuously improve the patient collections process.
• Maintains professional level of discretion and confidentiality in all communications.
• Follows established departmental policies and procedures, objectives, and Quality Improvement programs.
• Enhances professional growth and development through participation in educational programs, in-service meetings, workshops and review of current regulations.
• Participates in department staff meetings and attends other meetings as required.
• Maintains positive and effective relations with co-workers, other departments, patients, and visitors.
• Performs other duties as assigned.    

Position Qualifications/Requirements/preferences:

Minimum Education: High school diploma or equivalent.

Preferred Minimum Experience and Skills: 

• Prior experience as a patient representative in a physician office or hospital business office, medical billing office, or as a collection representative.
• Bi-lingual (Spanish) not required but preferred.
• Ability to communicate effectively both written and verbal.
• Must have strong organizational skills and attention to detail.
• Strong work ethic and ability to apply critical thinking to a variety of practical and time sensitive situations.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook are required.
• Consistent professionalism in both presentation and demeanor.
• Ability to work with minimal supervision and as a member of a team.
• Ability to Flex Schedule to adjust to workflow.

Work Environment

Working Conditions: Primarily office work. Direct patient care. General Health care environment possible exposure to patient conditions. 

Physical Requirements: Standing, walking, bending, stooping, sitting, hand eye coordination, speaking.