What are the responsibilities and job description for the Customer Accounts Representative position at SPEEDY CPS?
The starting point for this role is a Customer Service Specialist that is designed to help customers that walk-in and call about projects that they need our assistance. This role has a three level training certification process that a person will be required to complete. This training program is set up to complete in 5-7 months and is an excellent starting point for our industry and our company. The training program is a foundational learning program that will teach you about our business, industry, our products, services, systems and our processes.
Organization Core Values
Humanity – People, Respect, Teamwork, Community, Kindness
Curiosity – Learning, Listen, Knowledge, Creativity, Problem-Solving, Challenge Assumptions)
Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible
Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working
Qualifications:
Responsibilities
- Be able to understand the customer need and help deliver the project they need for their business
- Be an expert with the MIS and be able to enter orders quickly and correctly
- Build and maintain strong relationships with existing clients or customers
- Ensure that customer needs and expectations are met or exceeded.
- Conduct research to identify potential customers and generate sales leads.
- Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
- Help with developing and implement account strategies and plans to maximize revenue and profitability from existing accounts.
- Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
- Work collaboratively with the sales team to develop and implement sales strategies and tactics.
- Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
- Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits to customers.
- Meet or exceed monthly sales targets.
- Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
- Continuously evaluate and improve sales processes to increase productivity and efficiency.
- Site surveys
- Assist with the development and maintenance of client relationships
Requirements
- Excellent written and verbal communication skills
- Be able to learn and become an expert in the ordering platform in use.
- Ability to problem solve and be solutions oriented
- Highly detailed with strong organizational and time management skills
- Understanding computer software, especially CRM systems and sales software
- Professional customer service demeanor
- Very reliable and good work ethic
- Have an excellent attendance record
- Highly responsive to customer needs
- Ability to create and maintain customer relationships
- Someone looking to grow a career with our organization.
Work Schedules and Arrangements
- Onsite position
- Hourly plus bonus program paid out monthly when sales levels are achieved
- Hours
- 830am-530 Monday through Friday
Helpful Skills (list out skills that are necessary for the job – things they will do each day)
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Can do Attitude – Willingness to be taught and learn new things
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Being a team player with sales team and company locations
About AlphaGraphics
AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch.
The AlphaGraphics Boise location is part of a larger organization called Speedy CPS. Speedy CPS has 17 locations in Utah, Idaho, Montana, and Wyoming.
Benefits:
- Health Insurance
- Dental and Vision Insurance
- 401k Retirement account matching
- Flexible Spending Account
- Several Supplemental Plans
- TeleHealth
- Employee discount
- Paid time off
- Holiday Schedule including your Birthday
- Planet Fitness Program
Salary : $16 - $18