What are the responsibilities and job description for the Customer Service Specialist position at SPEEDY CPS LLC?
The starting point for this role is a Customer Service Specialist that is designed to help customers that walk in and call about projects that they need our assistance. This role has a three-level training certification process that a person will be required to complete. This training program is set up to complete in 5-7 months and is an excellent starting point for our industry and our company. The training program is a foundational learning program that will teach you about our business, industry, our products, services, systems and our processes.
Organization Core Values
Humanity – People, Respect, Teamwork, Community, Kindness
Curiosity – Learning, Listen, Knowledge, Creativity, Problem-Solving, Challenge Assumptions)
Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible
Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working
Qualifications:Responsibilities
Be able to understand the customer need and help deliver the project they need for their business
Be an expert with the MIS and be able to enter orders quickly and correctly
Build and maintain strong relationships with existing clients or customers
Ensure that customer needs and expectations are met or exceeded.
Conduct research to identify potential customers and generate sales leads.
Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
Help with developing and implement account strategies and plans to maximize revenue and profitability from existing accounts.
Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
Work collaboratively with the sales team to develop and implement sales strategies and tactics.
Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits to customers.
Meet or exceed monthly sales targets.
Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
Continuously evaluate and improve sales processes to increase productivity and efficiency.
Site surveys
Assist with the development and maintenance of client relationships
Requirements
Excellent written and verbal communication skills
Be able to learn and become an expert in the ordering platform in use.
Ability to solve problems and be solutions oriented
Highly detailed with strong organizational and time management skills
Understanding computer software, especially CRM systems and sales software
Professional customer service demeanor
Very reliable and good work ethic
Have an excellent attendance record
Highly responsive to customer needs
Ability to create and maintain customer relationships
Someone looking to grow a career with our organization.
Work Schedules and Arrangements
Onsite - Full Time position
Hourly plus bonus program paid out monthly when sales levels are achieved
Hours
830am-530 Monday through Friday
Helpful Skills (list out skills that are necessary for the job – things they will do each day)
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Can do Attitude – Willingness to be taught and learn new things
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Being a team player with sales team and company locations
About AlphaGraphics
AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch.
The AlphaGraphics Rexburg location is part of a larger organization called Speedy CPS. Speedy CPS has 17 locations in Utah, Idaho, Montana, and Wyoming.
Benefits
Health Insurance
Dental and Vision Insurance
401k Retirement account matching
Flexible Spending Account
Several Supplemental Plans
TeleHealth
Employee discount
Paid time off
Holiday Schedule including your Birthday
Planet Fitness Program
Salary : $15 - $18