What are the responsibilities and job description for the FRONT COUNTER SALES REP position at Valley Truck Parts?
Counter Sales Representative
Hours: Monday through Friday 8am-5pm. NO WEEKENDS.
Job Summary/Objective of Job
The individual applying for this position will be responsible for performing a variety of customer service-related duties. These duties will include, but not be limited to, in-store sales, answering sales-related phone calls, providing customers with estimates/options, assisting walk-in customers, looking up parts, creating work/sales orders, creating pick tickets and selling Valley Truck Parts, Inc. parts and services.
Summary of essential job functions
- Promote Valley’s product in a professional manner
- Sells products and/or services to repair the problem, and meet the customer’s needs
- Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with
- Record all sales and/or customer transactions that occur
- Follow prescribed cash, credit and check processing procedures of Valley Truck Parts, Inc.
- Attend training as prescribed by management to maintain proficiency in job description
- Use equipment and resources safely and proficiently
- Work with the dispatch to ensure product is delivered to customers in a timely manner
- Follow-up with customers, as needed
Qualifications
- High School Diploma or GED Equivalent
- Basic computer/application skills
- Ability to effectively listen and speak one on one
- Ability to interpret customers’ needs
- Good organization skills
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Basic Knowledge of product:
- Transmission models & parts
- Differential models & parts
- PTO, pumps, hydraulic valve
- Steering
- 5th Wheel models (be able to identify)
Performance Metrics
- Task Completion
- Productivity / Efficiency
- Quality of work
- Teamwork
- Dependability
Physical Demands:
Travel
Minimal, other than what is required for the job
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.