INSIDE SALES/CALL CENTER REPRESENTATIVE

Job Summary/Objective: 
The Inside Sales Representative is responsible for performing a variety of customer service-related duties. These include in-store sales, answering sales-related phone calls, providing customers with estimates/options, assisting walk-in customers, looking up parts, creating work/sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services.

Summary of Essential Job Functions: 

• Sell products and/or services to address customer needs through various sales channels, including Used Parts, E-Bay, Branch locations, and Website digital marketing channels (website, social media, SEO, etc.).
• Provide pricing and availability quotes to customers in a timely and accurate manner.
• Follow up with customers as needed.
• Close sales with potential customers by promoting Valley’s core values of availability, quality, and service.
• Sell additional “add-on” products or services to customers.
• Maintain customer goodwill by greeting and acknowledging customers.
• Record all sales and customer transactions.
• Follow prescribed cash, credit, and check processing procedures of Valley Truck Parts, Inc.
• Work with dispatch to ensure timely delivery of products to customers.
• Promote Valley’s products in a professional manner.

Qualifications: 

• High School Diploma or GED Equivalent.

• Basic computer/application skills.
• Effective listening and one-on-one communication skills.
• Ability to interpret customers’ needs.
• Good organizational skills.
• Basic knowledge of driveline products, including:

• Transmission models & parts
• Differential models & parts
• PTO, pumps, hydraulic valves
• Steering

Performance Metrics: 

• Task Completion
• Productivity / Efficiency
• Quality of Work
• Teamwork
• Dependability

Physical Demands

• This role requires a range of physical activities essential to operational success and safety:

• Lifting, Carrying, Pushing, Pulling: Regularly required to lift, move, or transport items weighing up to 50 pounds, using proper ergonomic techniques and equipment when necessary.

• Mobility & Movement: Frequent walking, kneeling, bending, and standing for extended periods throughout the workday, often on varied surfaces or in tight spaces.
• Communication: Clear verbal communication and active listening are essential for team coordination, safety protocols, and customer interaction.
• Manual Dexterity & Reach: Routine reaching overhead, handling tools or materials, and climbing ladders or stairs to access equipment, storage, or work areas.

Travel: 
This role may involve occasional travel for business development and training purposes, including:

• Participating in ride-alongs with field representatives or account managers
• Supporting regional sales blitz initiatives
• Attending offsite training sessions or team-building events as needed

Disclaimer: 
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.