What are the responsibilities and job description for the Customer Support Associate position at Valley Health Care?
NATURE OF WORK: Associate supports the provision of
direct services by providing daily services as needed. This is accomplished by providing daily
coverage of the Front office, Admission, Phone and Medical Records in order to
serve our clients timely and properly. All Customer Support Associates (CSA) will be cross-trained to schedule client appointments, admissions, answering calls and scanning consumer health
information (medical records). Incumbent must be able to implement process
changes in a variable and complex behavioral health environment while providing
excellent customer services to our clients.
MINIMUM QUALIFICATIONS:
· Ability to perform Essential Duties as outlined
below.
· High School Diploma or Equivalent.
· Working knowledge of computer applications
including Microsoft Outlook and Word.
· General typing experience.
· Ability to comply with Client’s Rights.
· Basic numeral/alphabetical filing.
· Ability to communicate effectively both verbally
and in writing with clients and individuals
at all levels within the organization
· Good organizational skills.
· Ability to work with limited direct supervision.
· Ability to comply with Valley’s and Division
departmental safety procedures.
· Ability to read, speak and write the English
language.