Customer Support Associate

GENERAL DEFINITION OF WORK

Handles permits, rental registration, and nuisance complaints intake and final processing, computer entry, reports (developing and source information), fee and signage calculations, board/ commission requests, and meeting coverage when needed. Handout and receive documents/forms, review submitted documents and answer question regarding Low Income Housing, Planning and Zoning, and various other units within Department.

ESSENTIAL TASKS

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Discuss with perspective Permit Applicants the documentation required of them prior to submittal.
• Analyze submitted plans for construction/occupancy to make sure they contain all required information.
• Input data into computer in the form of Permits/Rental Registrations.
• Mail out Rental Registration Billing, Permits, Letters and Notices with fines pending.
• Process mailed in Rental Registration Payments (Copying and Amount Due Decreases/Increases).
• Maintain Rental Registration Files.
• Review/determine incoming waivers for acceptability.
• Write billing receipts regarding Permits. Civil Citations, and Low Income Housing (Unreported Income) for Finance Department Final Processing.
• Research Rental Registration Files to verify registration in order to schedule an inspection.
• Assign and schedule Housing/Damage Inspections for rental units.
• Schedule Footer Inspections and Final Inspections for new construction business.
• Research information (Permits. Zoning, Rental Inspections, and MD Accessibility Code) for public.
• Compile information (Rental Registrations, Rental Registration Waivers, Permits) to create reports for individuals within the Department as well as non-employees.
• Compose information (Rental Registration, Rental Registration Waivers, Permits) to create reports.
• Greet clients at counter.
• Copy documents/forms for low income housing and other divisions of our Department.
• Review submitted Low Income Housing Forms for completion (i.e., HAP Contract. Application, Waiting List Updates, and Leasing Packet).
• Announce unscheduled scheduled visitors to appropriate party.
• Write up anonymous complaints to be handled by Nuisance Officer and recheck info, for complainant.
• Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES

General knowledge of department grant programs that do not involve planning and zoning in order to provide correct information for general questions, and if necessary, direct the customer to the correct source. Knowledge of general clerical/office practices and procedures including basic office work-flow procedures. Knowledge of data processing methods, information storage and retrieval techniques. Skill in clerical/office functions such as typing/data entry, filing, answering telephones. Skill in the operation of basic office equipment and machines, computer terminal, typewriter, copy machines, adding machines, etc. Skill in basic mathematical computations. Skill in the use of computer hardware and applicable computer software. Skill in communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

EDUCATION AND EXPERIENCE

High school diploma or its equivalent (GED) and two to three years of previous general office/clerical experience.

A comparable amount of training and experience may be substituted for the minimum qualifications.

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.

Schedule:

Monday - Friday 10:30 - 4:00

SPECIAL REQUIREMENTS

None.

Non-Exempt

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Pay: $16.00 per hour

Expected hours: 27.5 per week

Application Question(s):

• I certify that I have read the job description prior to applying.

Work Location: In person

Salary : $16