What are the responsibilities and job description for the Front Desk Representative position at Valencia Endodontic Associates?
Company Description
At Valencia Endodontic Associates, we prioritize comfort and well-being throughout ones visit. Our skilled team, led by Dr. Chad Wollard and Dr.Barry, has been serving the Kansas City community for over four decades, providing personalized care tailored to individual needs. We look forward to helping you achieve a healthy, beautiful smile.
Role Description
This is a full-time on-site Front Desk Representative role at Valencia Endodontic Associates located in Kansas City, MO. Our ideal candidate is positive, detail-oriented, and able to provide exceptional customer service in a fast paced clinical environment.
Responsibilities:
- Welcome patients with professionalism and a friendly demeanor.
- Check patients in/out and manage daily appointment flow.
- Answer multi-line phones and respond to patient inquiries.
- Schedule appointments, confirm upcoming visits, and coordinate referrals.
- Verify dental insurance benefits and obtain necessary authorizations.
- Accurately collect and record patient payments.
- Maintain patient records and ensure all documentation is complete.
- Assist with administrative and clerical tasks as needed.
- Handle patient information in compliance with HIPPA regulations.
Qualifications:
- Previous dental assisting experience is a plus
- Previous dental or medical front-desk experience is REQUIRED
- Previous experience using Endovision software is a plus
- Strong customer service and communication skills
- Excellent multitasking ability and attention to detail
- Comfortable with computers, scheduling software, and insurance verification
- Professional, reliable, team-oriented
- Understanding of HIPPA guidelines and commitment to patient privacy
- Bilingual (Spanish/English) is a plus