Front Desk Representative

Connect Ambassador -- SARDC5693058

Location: Kansas City, MO 64108

Duration: 6-month contract with possibility for extension and conversion to FTR

Key Responsibilities:

Customer Experience Support (65%)

• Greet customers and assess service needs

• Answer basic questions and provide general assistance

• Manage customer traffic flow within the facility

• Support customers with payments

• Collaborate with facility team on escalations and resolutions

• Perform additional duties as needed to support customer service operations

Community Outreach Support (35%)

• Assist with event setup, coordination, and tear-down

• Support the team during extended outage situations

• Help develop workshops and seminars for customer and community groups

• Support daily opening and closing of the facility and ensure security protocols

• Collect data on event effectiveness and customer feedback

• Provide education on the client's Energy Efficiency programs and assist with enrollments

Requirements:

• High school diploma required

• Minimum 1 year of face-to-face customer service experience

• Experience working in a fast-paced environment

• Strong communication, customer service, and interpersonal skills

• Organized, detail-oriented, and able to multitask

• Proficient with Microsoft Office Suite

• Professional, flexible, and able to work well in a team environment