Patient Service Representative/Front Desk

Moyes Eye Center is a fast-paced growing surgical practice that is dedicated in providing exceptional service. We are a team that strives for excellence in serving our patients, our colleagues and each other. Our employees contribute directly to the growth and success of our practice and take pride in being a member of our team. We are currently hiring for Patient Services Representative to join our ever-growing team of professionals who share our focus of great patient care! Experienced Patient Services Representative are preferred.

Position: Patient Services Representative

Department: Front Desk

Job Summary: Seeking detail-oriented individual with exceptional customer service skills and positive attitude.

Primary Duties:

• Warmly welcome patients and visitors, creating a positive first impression.
• Check patients in for appointments, verifying information and updating records.
• Maintain and update patient records, ensuring accuracy and confidentiality.
• File and retrieve medical records and other documents.
• Document pertinent patient information in the electronic medical record as it relates to job function
• Coordinate with various providers, team members and outreach team regarding scheduling
• Assist patients with completing necessary forms and paperwork.
• Maintain a clean and organized reception area.
• Schedule, reschedule, and confirm patient appointments.
• Manage the appointment calendar efficiently, optimizing provider time and resources.
• Coordinate appointments with other healthcare providers and facilities.
• Notify clinical staff of patient arrivals and any delays.
• Answering in coming calls and scheduling patients for appropriate physician
• Responds effectively to incoming patient calls and communicates pertinent information to designee to provide for continuity and optimal care
• Support the Clinical team in chart preparation and request for medical information
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Collect co-pays and payments from patients.
• Assist with insurance verification and billing inquiries.
• Maintain inventory of office supplies and coordinate reordering.
• Perform other clerical and administrative duties as needed.

Experience and Education Requirements:

• High school diploma or general education degree (GED)
• Must possess strong computer skills
• One-year related experience in the medical office
• Prefer experience in an ophthalmology practice and experience with Nexgten Scheduling system.

Necessary Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.
• Ability to actively listen.
• Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically-correct English.
• Strong attention to detail.
• Ability to problem solve under pressure.
• Ability to communicate and interact professionally with others.
• Understanding of and commitment to appropriate protection of confidential patient information.
• Ability to work a flexible work schedule, and a willingness to rotate to various worksites as needed.

Physical Abilities: Requires full range of body motion. Involves standing and walking. Occasional lifting of heavy items. Normal visual acuity and hearing are required.

Job Type: Full-time

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Kansas City, MO 64154 (Required)

Ability to Relocate:

• Kansas City, MO 64154: Relocate before starting work (Required)

Work Location: In person

Salary : $17