What are the responsibilities and job description for the ML/AI Ops Engineer position at Vaco by Highspring?
Manage, maintain, and enhance integrations with critical third-party services, including VAPI, Twilio, OpenAI, Azure Kubernetes Service (AKS), Gemini, and Google Workspace, ensuring high availability, performance, and reliability.
Serve as a first responder for AI-powered solutions by triaging, diagnosing, and resolving system errors and incidents, often under tight timelines.
Proactively identify system vulnerabilities and design fault-tolerant, self-healing architectures to reduce downtime and manual intervention.
Collaborate closely with engineering and development teams to refine and optimize generative prompts, improving the quality, accuracy, and relevance of AI agent outputs.
Enforce and ensure compliance with data security and privacy policies, including strict adherence to HIPAA regulations across all AI systems, workflows, and data pipelines.
Continuously monitor the health, performance, and scalability of AI systems, models, and supporting infrastructure, implementing preventative measures to ensure reliability and uptime.
Provide on-call operational support during AI agent service windows, which may extend beyond standard business hours, to ensure uninterrupted service delivery.
Develop, maintain, and continuously improve clear, high-quality, and discoverable technical documentation for systems, integrations, and operational procedures to support knowledge sharing and team efficiency.
Adhere to organizational policies, procedures, and applicable federal and state regulations.
Promptly report any observed or suspected violations of company policies or codes of conduct.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Strong understanding of core AI and machine learning concepts, including model training, evaluation, deployment, and monitoring.
Familiarity with machine learning frameworks and modern AI tooling.
Experience working with cloud platforms such as Google Cloud Platform (GCP), Microsoft Azure, or AWS.
Hands-on experience with at least one major cloud provider, preferably Google Cloud or Azure.
Knowledge of relational and non-relational databases (SQL and NoSQL) and data processing technologies.
Familiarity with Large Language Models (LLMs) and Voice AI technologies.
Proven experience integrating, maintaining, and troubleshooting third-party systems and APIs.
Strong proficiency in either Python or C#.
Experience designing and supporting RESTful APIs with an emphasis on resilient, fault-tolerant system design.
Experience with workflow orchestration and automation tools such as Workato, Make, or n8n, ideally supporting agentic or AI-driven workflows.
Ability to produce clear, comprehensive, and user-friendly technical documentation.
Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Demonstrated ability to follow written instructions and effectively use computers, software applications, and technical tools.
Exceptional analytical and problem-solving skills, with a structured, fact-based approach to addressing business and technical challenges.
Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously in a fast-paced environment.
Proven ability to work under tight deadlines and adapt to shifting priorities.
Experience coordinating cross-functional teams to drive tasks and initiatives to completion.
Strong customer-facing skills and a service-oriented mindset.
Self-motivated, results-driven professional with strong ownership and accountability.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.