What are the responsibilities and job description for the IT Support Technician (Contract) position at Vaco by Highspring?
IT Support Technician
Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization.
You’ll be a key partner to the business—ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you’ll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall.
What You’ll Do
User Support & Experience
- Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems
- Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications
- Own support requests end-to-end, ensuring timely resolution and a strong user experience
- Follow up with users to confirm issues are fully resolved and identify opportunities to improve
Technology Operations
- Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding
- Oversee device lifecycle processes—from setup and deployment to maintenance and retirement
- Maintain accurate inventory of hardware, software, and licenses
- Ensure conference rooms and collaboration tools are consistently functional and ready for use
Continuous Improvement & Team Collaboration
- Partner with internal technology teams to resolve escalations and support broader initiatives
- Identify recurring issues and recommend practical improvements to systems, workflows, and documentation
- Contribute to building scalable processes that enhance efficiency and reduce support volume over time
- Create and maintain clear documentation for both internal use and end-user guidance
What You Bring
Required
- 2 years of experience in an IT support, help desk, or similar technical role
- Strong troubleshooting skills across hardware, software, and basic networking
- Experience supporting Windows, macOS, iOS, and Android environments
- Familiarity with the Microsoft 365 ecosystem
- A proactive, solutions-oriented approach with a strong sense of ownership
Preferred
- Experience working with ticketing systems such as Zendesk, Jira or ServiceNow
- Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.)
- Familiarity with RMM tools and remote support platforms
- Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.)
- Relevant certifications (CompTIA A , Network , or similar)
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Salary : $35