What are the responsibilities and job description for the Secure File Transfer (SFT) SRE / Production Support Engineer position at IT-SCIENT?
Key Responsibilities :
- Provide SRE and production support for Secure File Transfer services.
- Monitor file-transfer services, perform message/file tracking, analyze failures, and restore services when required.
- Troubleshoot file-transfer issues across SFTP, AS2 and HTTPS.
- Support incident, change and problem management processes, including RCA and SLA/SLO management.
- Build and maintain operational monitoring, dashboards and alerts.
- Support security-related operational activities including PGP encryption/decryption, certificate renewals, SSH and key rotations.
- Support SFT services running on enterprise Kubernetes/OpenShift and RHEL environments.
- Troubleshoot traffic-routing and connectivity issues involving GTM/LTM concepts.
Required Technical Skills :
- Seeburger BIS Administration: Monitoring, message tracking,
- Error handling and service restarts
- File Transfer: SFTP, AS2, HTTPS
- IBM Connect Direct: Good-to-have knowledge
- Observability: Splunk, Elasticsearch, Kibana/KQL
- Platform: Kubernetes/OpenShift and RHEL
- Security: PGP, SSL/certificates, SSH and key rotation
- Networking: GTM/LTM and traffic-routing methods including ratio-based, topology and round-robin
- ITSM/SRE: Incident, Problem and Change Management, SLA/SLO and RCA
Preferred Profile :
- A hands-on SRE/support engineer with strong troubleshooting skills who can support enterprise Secure File Transfer services across middleware,
- Infrastructure, security, networking and observability layers.
- This version stays specifically focused on SFT, rather than mixing in the Java/API SRE responsibilities from your other JD.