IT Support Engineer *On-Site* (Tier 2 / MSP)

Client is looking for a IT Support Engineer (Tier 2 / MSP) that will work directly with clients and internal engineering teams to support, maintain, and enhance a variety of customer IT environments. This role is primarily focused on service desk ticket resolution, providing installation, troubleshooting, and ongoing support across multiple networks.

Compensation: $43,000 - $47,000
Location: On-site full-time for the first 3 months, then transitions to a hybrid schedule (Tampa)
On-Call: Participation in an after-hours support rotation every few months

Qualifications:

• 2 years of experience in a technical support, help desk, or systems support role
• Strong working knowledge of:
  • Windows OS and basic Windows Server environments
  • Microsoft Office / Microsoft 365
  • Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
• Experience troubleshooting hardware, software, and end-user devices
• Ability to manage and prioritize multiple support requests in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
• Ability to work independently while also collaborating with a team

Day to Day:

• Manage and resolve service desk tickets of varying complexity across multiple client environments
• Provide primarily in-house support, with exposure to a wide range of systems and technologies
• Install, configure, and troubleshoot desktops, servers, and peripheral devices
• Support Windows operating systems and assist with MacOS and basic Linux environments
• Troubleshoot software, hardware, and mobile device issues
• Provide support for Microsoft Office and Microsoft 365
• Assist with network troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, SSL)
• Support and maintain network devices including switches, firewalls, NAS, and printers
• Assist with firewall configuration and troubleshooting (SonicWall, Cisco, Fortinet, WatchGuard)
• Perform basic server administration and support Windows Server environments
• Identify and remediate basic security vulnerabilities across systems and networks

Nice to Haves:

• Experience working in a Managed Service Provider (MSP) environment
• Exposure to firewall technologies (SonicWall, Cisco, Fortinet, WatchGuard)
• Familiarity with MacOS and/or Linux systems
• Technical certifications (CompTIA, Microsoft, or similar)
  

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Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

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• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


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Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).