What are the responsibilities and job description for the Desktop Support Engineer position at Vaco by Highspring?
We are seeking a Desktop Support Engineer to provide technical support and manage the lifecycle of end-user technology across the organization. This role supports hardware, software, mobile devices, user accounts, and IT assets while delivering excellent customer service to employees and partnering with external vendors and managed service providers.
Key Responsibilities- Provide desktop and end-user support for laptops, desktops, mobile devices, and related hardware
- Troubleshoot and resolve issues involving Windows 10/11, Microsoft 365, and business applications
- Support mobile devices including iPhones, iPads, tablets, hotspots, and associated software
- Assist users with printers, plotters, displays, and other peripheral devices
- Manage and follow up on support tickets to ensure timely resolution
- Partner with internal teams and managed service providers to resolve technical issues
- Support IT onboarding, deployments, upgrades, and acquisition-related integrations
- Track and maintain inventory of IT assets, including computers, mobile devices, printers, and software licenses
- Monitor device health, lifecycle, refresh schedules, and equipment disposal processes
- Manage software licensing, subscriptions, and compliance
- Assist with hardware and software rollouts for small and large groups of users
- Create and maintain technical documentation, processes, and user training materials
- 3 years of desktop support, help desk, or end-user computing experience
- Strong knowledge of Windows 10 and Windows 11 environments
- Experience supporting Microsoft 365 applications and services
- Experience with Active Directory and Azure AD hybrid environments
- Knowledge of Microsoft Intune, Microsoft Defender, and mobile device management (MDM)
- Experience managing Group Policy configurations
- Understanding of software deployment, device imaging, and lifecycle management
- Experience tracking IT assets, inventory, and software licensing
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with both technical and non-technical users
- Experience supporting hybrid SCCM and Intune enviornments
- Experience leading or supporting hardware refresh initiatives
- Experience with user migrations, acquisitions, or large-scale deployments
- Basic project management experience related to IT infrastructure or end-user technology
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.