Desktop Support Engineer

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Desktop Support Engineer

Scottsdale, AZ (5 days onsite in a week)

12 Months

Rate : $25/Hr. W2 is the Max Rate

Job Description

• Handling all the Inbound calls chat and emails in service desk

• Handling Basic L1 level queries from end users

• Diagnose and quickly resolve a wide range of Windows applications issues

• Basic troubleshooting knowledge for internetLAN WAN Connectivity issues and VPN issues

• When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System

• Install upgrade support and troubleshoot for printers related computer hardware

• Performs general preventative maintenance tasks on computers laptops printers

• Customize configure desktop hardware to meet specifications and business standards

• Email account administration ie account creation and management and distribution lists on Office 365

• User account administration ie account creation and management and password resets on Active Directory

• Familiarize end users on basic software hardware and peripheral device operation and solve basic queries

• Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool

• Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go

• Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications

• Customer Focus

• Providing timely and accurate resolution of technical issues experienced by the Users

• Excellent communication skills

• Identify and escalate severe issues which could cause production impact

Technical Skill - Need to Know

• Networking Experience in LANWAN Environment

• Good knowledge of Active Directory

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.