What are the responsibilities and job description for the Owner Relations Coordinator position at Vacation HR?
Meredith Lodging Central Coast is seeking a dedicated and detail-oriented Owner Relations Coordinator. We're seeking a friendly, organized, and hard-working individual with customer service skills, responsible for maintaining and growing relationships with homeowners of vacation rental properties. This role requires someone who works well in a team setting while being independent and self-motivated. If you have a passion for high-quality service, an eye for detail, and a commitment to operational excellence, we’d love to hear from you.
What You’ll Do:
- Assist Owner Relations Managers in assisting homeowners, supporting day-to-day operations and collaboratively resolving any issues.
- Onboarding & Property Management: Assist with onboarding process of new homes, from signed management agreements to going live on our websites. This includes gathering information, scheduling cleanings and maintenance, coordinating photography, and building online listings that best represent each property.
- Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, while assisting Owner Relations Managers.
- Campaign Execution: Support with outreach campaigns to specific segments of homeowners, providing tailored solutions, identifying needs, and reporting on progress and results.
- Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks.
- Other Duties as Assigned
Who You Are:
- Strong interpersonal and communication skills; you excel at building relationships.
- Experience in project management preferred.
- Highly organized and detail-oriented with the ability to manage multiple priorities.
- Ability to lead and collaborate with cross-functional teams.
- Tech-savvy; comfortable using property management systems and communication tools.
- A strong sense of ownership and accountability.
- Communication – able to effectively communicate with homeowners and staff.
- Adaptable and flexible – enjoys variety and changing priorities.
- Dependable and consistent. Understands the importance of their role and seeks to be a valuable influence.
- Self-starter and task driven, enjoys seeing tasks through to completion and hitting goals.
- Has a strong desire to grow professionally and learn new tasks and skills.