What are the responsibilities and job description for the Guest Liaison & Reservations Agent position at Vacation HR?
This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team.
Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest.