What are the responsibilities and job description for the Housekeeping Lead position at Vacation HR?
SUMMARY:
The Housekeeping Lead will oversee all housekeeping operations for vacation rental properties, including management of the laundry facility, Quality Control (QC) team, and coordination of contract cleaners in partnership with the Operations Manager.. This role reports directly to the Operations Manager and ensures all properties meet company cleanliness standards, operational timelines, and guest expectations.
This position requires hands-on leadership, operational discipline, and a structured approach to scaling housekeeping operations as the portfolio grows. The Housekeeping Manager will work closely with the Operations Manager to drive efficiency, maintain consistency, and support onboarding of new units while delivering a high-quality guest and homeowner experience.
DUTIES AND RESPONSIBILITIES:
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· Oversee all housekeeping services for vacation rental properties, ensuring quality, efficiency, and consistency across the portfolio.
· Manage and lead the Quality Control (QC) team to ensure all units meet company standards prior to guest arrival.
· Oversee daily operations of the laundry facility, including workflow, staffing, inventory levels, and equipment functionality.
· Maintain proper linen par levels and coordinate replacement to support occupancy demands.
· Assist the Operations Manager with onboarding, scheduling, and performance oversight of contract cleaners.
· Ensure contract cleaners meet established quality standards, timelines, and performance expectations.
· Conduct regular property inspections and audits to ensure adherence to cleanliness and presentation standards.
· Identify operational gaps and implement corrective actions to improve turnaround times and quality outcomes.
· Coordinate daily cleaning schedules to align with arrivals, departures, and maintenance needs.
· Monitor key performance metrics including turnaround time, QC pass rates, and guest cleanliness scores.
· Hold team members and vendors accountable to measurable performance standards.
· Support hiring efforts with the Operations Manager to ensure adequate staffing for housekeeping, QC, and laundry functions.
· Train, coach, and develop team members to improve consistency, efficiency, and retention.
· Assist in creating and managing departmental budgets, including labor, laundry, and supply costs.
· Track and analyze expenses to identify cost-saving opportunities and operational improvements.
· Develop and implement standard operating procedures (SOPs) to improve efficiency and scalability.
· Ensure compliance with health, safety, and company standards across all housekeeping operations.
· Collaborate with Guest Services and Owner Relations to address housekeeping-related issues promptly.
· Respond to guest and homeowner feedback, resolving issues and implementing preventive solutions.
· Support onboarding of new properties to ensure they are inspection-ready and operationally prepared for bookings.