L3 Support Tech Deskside

What you''ll be doing:
Infrastructure Operations:

• Perform Pre ‐ Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
• Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
• Support preventative maintenance for power and HVAC systems.
• Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
• Perform monthly wireless network audits to identify interference and perform remediation.
• Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
• Monitor Teams PMI chat for posted issues that may impact production.

Network, Power, and Cabling Support:

• Coordinate and manage installation and break/fix of network drops and power connections.
• Support CTASKs related to approved Change Requests.
• Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
• Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
• Perform hardware comfort checks prior to asset moves, adds, or changes.
• Execute hot swap operations on mission ‐ critical equipment.

Administration & User Support:

• Provide escalation support to L2 Production Support and assist with 1TS incidents.
• Support user administration and file/folder access requests.
• Perform inventory audits of IT equipment.
• Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
• Provide support for 4i services as required.

Vendor & Site Coordination:

• Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
• Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
• Provide onsite presence for INCs or CTASKs requiring hands ‐ on troubleshooting or monitoring.

Documentation & Compliance:

• Create, organize, standardize, and maintain documentation for L3 processes and activities.
• Obtain review and approval from Client Senior Analysts for standardized work.
• Create and submit 1TS RFCs for L3-managed site activities.

Project Support:

• Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
• Support system activities during planned non ‐ production times, including plant shutdowns.

On ‐ Call Responsibilities:
Incident Response & Monitoring:

• Serve as first point of contact (POC) for production and L2 escalations.
• Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
• Monitor 1TS for P1–P3 incidents and take appropriate action.
• Follow P1/P2 escalation procedures.
• Provide On ‐ Call support for L2 production, weekend activities, and ITS P1–P3 incidents.

Operational Support:

• Provide onsite support for CTASKs or incidents requiring hands ‐ on troubleshooting or vendor engagement.
• Support planned non ‐ production activities such as plant shutdowns

Added bonus if you have (Preferred):
Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills
Who we are:

• Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Client. As one of the world''s most admired brands, Client is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We''re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
• Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support.
• Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
• Network administration.
• Familiarity with cloud computing.
• Problem-solving skills.
• Analytical skills.
• Customer service experience.
• Excellent communication skills, written and verba

Requirements:

• Interview: 1 hour virtual - likes using the STAR method in interviews. MAKE SURE THEY UNDERSTAND IT. Will explain job, ask you to tell him why you''re a good fit based on the resume, then will hit with STAR questions.

Notes:

• This will be an onsite resource that will be technical in nature, specifically working with logistics robots. These robots will be running around the plant working off of wifi.
• They need IT folks that will work on this stuff specifically. Will have regional software engineering, and contractors onsite do the hands on work.
• Teir 2 level support. Higher level than regular IT support.
• Gets people from Hartland Auto, JMP Solutions, Samuel Automation.
• What do you look for on a resume?1. Are they a job hopper, how consistent are they. 2.Framework of the resume - make sure it''s well put together. 3. Make sure they''re technical vs being a project manager.
• Years of exp: Minimum 3 years exp
• Top 3 Must Have (Full sentences)
• On prem Server admin ex - Windows and linux
• Strong Networking exp - Robots have high reliance on the network.
• Application Specific support - Basic application troubleshooting.

Nice to Haves (Full sentences):

• Hands on Cloud exp
• AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)