Support tech Deskside

Title: L3 Support tech Deskside

Duration: 12 months contract with possibility of extension

Location: Buffalo, WV(Onsite)

Payrate: $48-per hour on w2 basis without benefit/holidays/vacations

Job Description

:What you’ll be doin

gInfrastructure Operation

• sPerform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts
• .Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix)
• .Support preventative maintenance for power and HVAC systems
• .Conduct weekly checks of plant floor network, data center, and telecom infrastructure
• .Perform monthly wireless network audits to identify interference and perform remediation
• .Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.)
• .Monitor Teams PMI chat for posted issues that may impact production

.
Network, Power, and Cabling Suppo

• rtCoordinate and manage installation and break/fix of network drops and power connection
• s.Support CTASKs related to approved Change Request
• s.Perform Telecom Room inspections, reviewing power, temperature, and required daily checklist
• s.Perform network and telecom maintenance, troubleshooting, switch installation, and port activation
• s.Perform hardware comfort checks prior to asset moves, adds, or change
• s.Execute hot swap operations on mission‑critical equipmen

t.
Administration & User Supp

• ortProvide escalation support to L2 Production Support and assist with 1TS inciden
• ts.Support user administration and file/folder access reques
• ts.Perform inventory audits of IT equipme
• nt.Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementati
• on.Provide support for 4i services as requir

ed.
Vendor & Site Coordina

• tionEscort external vendors throughout data centers, computer rooms, and production areas for installations and maintena
• nce.Coordinate repairs and maintenance activities with external vendors and internal maintenance te
• ams.Provide onsite presence for INCs or CTASKs requiring hands‑on troubleshooting or monitor

ing.
Documentation & Compl

• ianceCreate, organize, standardize, and maintain documentation for L3 processes and activi
• ties.Obtain review and approval from Senior Analysts for standardized
• work.Create and submit 1TS RFCs for L3-managed site activi

ties.
Project S

• upportSupport local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upg
• rades.Support system activities during planned non‑production times, including plant shut

downs.
On‑Call Responsib

• ilitiesIncident Response & Mon
• itoringServe as first point of contact (POC) for production and L2 escal
• ations.Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON,
• DNAC).Monitor 1TS for P1–P3 incidents and take appropriate
• action.Follow P1/P2 escalation proc
• edures.Provide On‑Call support for L2 production, weekend activities, and ITS P1–P3 inc

idents.
Operational

• SupportProvide onsite support for CTASKs or incidents requiring hands‑on troubleshooting or vendor eng
• agement.Support planned non‑production activities such as plant s

hutdowns
Qualifications/ What you bring (Mus

• t Haves) Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices
• support.Proficient understanding of the OSI layer, TCP/IP protocols and their u
• se-cases.Network admini
• stration.Familiarity with cloud c
• omputing.Problem-solvin
• g skills.Analytica
• l skills.Customer service ex
• perience.Excellent communication skills, written and verbal communicati

on skills
Nice to Haves (Full

• sentences)Hands on
• Cloud expAMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian A