Support Specialist -Dynamics 365

Support Specialist Dynamics 365 (D365)

Compensation: $78,000-$88,000 Base Salary- Annual Incentive Plan- Sign on Bonus!

Position Summary

The Support Specialist provides functional and operational support for the business and the Dynamics 365 (D365) environment. This role maintains system integrity and data accuracy, supports approved configurations and workflows, and enables users through documentation and training. The Support Specialist serves as a subject matter expert (SME) and partner to business users, supporting system governance, continuous improvement, and operational efficiency. This role also assists with Help Desk activities as needed.

Key ResponsibilitiesSystem Support & Maintenance

·        Provide day-to-day functional support for D365 users across departments.

·        Troubleshoot, analyze, and resolve D365 issues in a timely manner; document findings and outcomes.

·        Perform data maintenance and cleanup activities to support accuracy, compliance, and operational continuity.

·        Monitor and optimize workflows to improve efficiency and reduce processing errors.

·        Maintain page layouts, system configurations, and approved customizations.

·        Serve as the primary resource for workflow management, page configuration, and functional best practices within D365.

·        Manage user access, security roles, and permissions within the D365 environment.

Help Desk Support (As Needed)

·        Provide Help Desk coverage as needed, troubleshooting user-reported issues related to applications, access, and system functionality.

·        Resolve incidents and service requests; escalate to appropriate technical teams when required.

·        Support end users with basic navigation, access issues, and process questions.

·        Coordinate with the IT Help Desk team to ensure timely resolution of issues impacting D365 and related systems.

Process Improvement & Documentation

·        Develop, maintain, and update standard operating procedures (SOPs) for D365 processes.

·        Document system changes, incidents, and enhancements, including business impact and resolution steps.

·        Identify opportunities for process improvement, automation, and system optimization.

·        Communicate system changes and enhancements clearly and consistently to stakeholders.

Training & Subject Matter Expertise

·        Deliver end-user training and develop training materials, job aids, and reference documentation.

·        Support onboarding of new users in the D365 environment.

·        Help build and support a network of functional SMEs across business functions.

·        Act as a liaison between business users, technical teams, and external partners as needed.

Qualifications

·        2-5 years of ERP experience; Dynamics 365 Finance & Operations experience preferred.

·        Experience supporting Microsoft Dynamics 365 (Finance & Operations, Business Central, or related modules).

·        Experience providing Help Desk or end-user application support in a business environment.

·        Working knowledge of D365 workflows, security roles, licensing concepts, and system configuration.

·        Experience with data cleanup, ERP business processes, and master data governance.

·        Ability to create, update, and maintain SOPs and user documentation.

·        Strong communication, training, and user support skills.

·        Detail-oriented with strong analytical and problem-solving skills.

Preferred Skills

·        Experience with D365 customization and page/layout configuration.

·        Knowledge of access controls, compliance standards, and segregation of duties.

·        Background in ERP support, business systems administration, or application support.

·        Experience developing training programs and end-user documentation.

WORK ENVIROMENT & PHYSICAL REQUIREMENTS

The work environment for this role is typically an office setting, with most tasks performed at a desk using a computer. Daily responsibilities involve extended periods of sitting, frequent use of a computer, keyboard, and mouse for data entry, analysis, and report generation. Occasional need to lift or carry documents or files weighing up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.