What are the responsibilities and job description for the Assistant Director, Athletic Ticket Operations position at UW Candidate Experience?
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- Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
- Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
- Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
- Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
- Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.
At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary.
JOB TITLE:
ASSISTANT DIRECTOR, ATHLETICS TICKET OPERATIONS
JOB PURPOSE:
Assist with managing the operational and financial functions of the Athletics Ticket Office, including coordinating daily ticketing operations, monitoring ticket revenue and expenses, processing financial reports, and ensuring efficient customer service and ticket sales for athletic events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure the financial operations of the Athletics Ticket Office are maintained accurately and efficiently, including reconciling daily transactions, processing financial reports, tracking ticket revenue, and monitoring departmental budgets and expenses to ensure compliance with university financial procedures.
- Assist with the day-to-day operations of the Ticket Office by supporting management in coordinating ticketing functions, supervising staff when needed, and helping implement operational procedures that improve efficiency and service.
- Sell tickets and ticket-related products for designated athletic events and sports, including season tickets, single-game tickets, group packages, and promotional offers through in-person, phone, and online platforms.
- Provide high-quality customer service by assisting patrons with ticket purchases, account management, and event inquiries; resolve customer concerns professionally and escalate complex issues to supervisors when appropriate.
- Maintain a thorough understanding of and adhere to all University of Wyoming, NCAA, and conference policies and procedures related to ticketing operations; support the administration of ticketing policies, compliance standards, and best practices to ensure consistent and ethical operations.
- Support reporting and record-keeping processes related to ticket sales, financial reconciliation, and attendance data to assist leadership with operational decision-making and event planning.
- Collaborate with athletics staff, marketing teams, and event operations personnel to support ticket promotions, special events, and game-day ticket operations.
COMPETENCIES:
- Attention to Detail
- Service Orientation
- Teamwork (Cooperation)
- Quality Orientation
- Analysis/Problem Identification
- Work Standards
MINIMUM QUALIFICATIONS:
- EDUCATION: Bachelor’s degree or an equivalent combination of education and related work experience as outlined below.
- EXPERIENCE: 1-2 years collegiate, professional or entertainment ticket & box office experience
- LICENSURES, CERTIFICATIONS, REGISTRATIONS, OR OTHER REQUIREMENTS: Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.
DESIRED QUALIFICATIONS:
- Knowledge of Paciolan
- Strong knowledge of Microsoft Office programs
- Cash handling experience and clerical techniques
- Excellent written and oral communication skills
- High attention to detail
- Previous customer service experience in a point of sale and outbound phone/customer service environment
REQUIRED APPLICATION MATERIALS:
Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
- Cover letter
- Resume or C.V.
- Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).
This position will remain open until filled. Complete applications received by 03/19/2026 will receive full consideration.
WORK LOCATION:
On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/