Therapy Support Specialist

Building Name: UVMMC - Aquatic Rehab Center Location Address: 32 Mallets Bay Ave, Winooski Vermont Regular Department: Rehab Therapy at the O'Brien Community Center Salary Range: Min $21.84 Mid $26.82 Max $31.79 Recruiter: Aaron Ducatte JOB DESCRIPTION: The Therapy Support Specialist is an integral part of the Rehabilitation Therapy team and plays a key role in the overall patient experience. They are essential in delivering high quality customer service to our patients and visitors that is caring, consistent and dependable. The therapy support specialist provides administrative support in the clinical setting to patients, families, members of the care team and administrative leaders to ensure a quality experience for patients and the smooth operation of the Rehabilitation Therapy practice. Key responsibilities include patient check-in and scheduling, managing incoming referrals, obtaining prior authorizations, providing telephone service and other administrative support as assigned.   EDUCATION: H.S. Diploma or equivalent required; Coursework in administrative or medical sciences preferred.   EXPERIENCE: Proven customer service experience is required. Must be a strong team player who is flexible, adapts well to change and is able to collaborate with multiple different teams across a variety of Rehabilitation Therapy sites. The therapy support specialist excels at multi-tasking, works well independently, has strong attention to detail, and demonstrates solid organizational skills. Robust computer skills and the ability to learn new computer programs are essential. The successful candidate demonstrates initiative, possesses a process-improvement mindset, and has excellent verbal and written communication skills. Experience in a medical environment, patient scheduling, patient registration/check in, provider support and/or data entry are preferred. This is a bargaining union position. The University of Vermont Medical Center is committed to being a national model for the delivery of high-quality academic health care for a rural region. The University of Vermont Medical Center will continue to ensure that individuals are employed, and that employees are treated during candidacy and employment, without regard to their sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law in all employment practices as follows: Employment decisions at The University of Vermont Medical Center are based on legitimate job-related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination based upon the individual’s sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law. UVMHealth.org/MedCenter The UVM Medical Center Blog EEO is the law.