Patient Access Representative - OBGYN

Building Name: AHMC - Womens Health Location Address: 16 Third Street, Suite C, Malone New York Regular Department: AHMC - Medical Practices - Specialty Full Time Standard Hours: 40 Biweekly Scheduled Hours: Shift: Day Primary Shift: - Weekend Needs: As Scheduled Recruiter: Naomi Kpesse Job Description: Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to specialty practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified. Education/Skills Required: 1. High School Graduate or GED required. 2. Ability to read, write in English and successful completion of a CVPH medical terminology exam required. 3. Associates Degree in Business or Healthcare preferred. 4. Minimum of two years customer service experience or receptionist work experience required. 5. Ability to accurately type 30 words per minute required. 6. Experience with answering phones, taking and routing messages. 7. Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred. Alice Hyde Medical Center is part of University of Vermont Health, a six-hospital network serving patients and their families in Northern New York and Vermont. While we have changed our name, our commitment to the community remains the same. Our hospitals and physicians are bringing in the best of community and academic medicine together as one, sharing their knowledge and resources to give you access to the leading-edge technology, advanced treatment options and the highest level of compassionate care. All of this, closer to home. Quality, caring, innovation and community. This is the heart of science and medicine. We're always here for you, call us at (518) 483-3000.