What are the responsibilities and job description for the 20-400 RV Park Guest Services Associate position at Ute Mountain Casino Hotel?
Summary/Objective
The RV Park Associate is responsible for supporting the daily front-line operations of the Ute Mountain Casino Hotel RV Park. This entry-level role provides friendly and efficient customer service to guests, handles reservations and check-ins, processes payments, and ensures the guest area remains clean and welcoming.
Success in this role means delivering a consistent and positive guest experience, managing transactions accurately, and contributing to the smooth day-to-day operation of the RV Park in collaboration with the RV Park Supervisor.
Qualifications:
Qualifications
General
- Must be at least 18 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required).
- Ability to work flexible hours including nights, weekends, and holidays
- Must maintain a professional appearance, tone, and guest-service mindset at all time
- Must pass a drug test.
Education
- High school diploma or GED required
Experience
- Previous cashier, front desk, or hospitality experience preferred
- Experience using Microsoft Word, Excel, and Outlook is helpful
Knowledge, Skills, and Abilities (KSAs)
- Proficiency with reservation and POS systems
- Strong communication and basic writing skills for guest records and reports
- Basic math and cash-handling skills
- Ability to operate a computer, register, and credit card terminal accurately
- Good organizational habits and attention to detail
- Team-oriented and committed to guest satisfaction