12-400 Slot Attendant

Respond promptly and accurately to jackpot notifications.

• Ensure timely verification and payout of jackpots to minimize guest wait times
• Coordinate with Slot Supervisors and Technicians as needed to resolve delays or discrepancies

Provide high-quality customer service and guest interaction.

• Proactively engage with guests to answer questions and explain games or promotions
• Refer customer disputes to supervisors and assist with player inquiries using courteous, professional communication

Continuously monitor the gaming floor to identify guest needs or machine issues.

• Walk assigned sections regularly, observing for service lights, abandoned machines, or guest concerns
• Maintain visibility, approachability, and awareness to ensure guests feel supported and valued

Assist with basic machine troubleshooting and operational support.

• Reset games, perform minor issue resolution, and report malfunctions to supervisors or technicians
• Assist with kiosk fields, and complete machine issues when required

Support jackpot and machine transaction documentation.

• Complete required paperwork accurately and according to regulatory guidelines
• Relay key information to ensure continuity between team transitions

Maintain a clean, safe, and compliant gaming environment.

• Adhere to gaming procedures, Title 31 guidelines, and property safety regulations
• Report tips as required
• Report safety hazards or compliance issues to the appropriate authority promptly

Contribute to team success and guest retention efforts.

• Encourage guest engagement by promoting Players Club sign-ups
• Actively participate in a team-centric culture; assist coworkers as needed to promote a cohesive guest entertainment experience

General

• Must be at least 21 years of age and able to obtain and maintain a UMUGC Support License
• Must be able and willing to work weekends, holidays, and variable shifts
• Must be fluent in English with strong verbal and written communication skills

Education

• High school diploma or GED required

Experience

• Experience in guest service or cashiering roles preferred
• Prior experience handling jackpots, slot operations, or working on a casino floor is a plus

Knowledge, Skills, and Abilities (KSAs)

• Excellent customer service skills in person and over the phone
• Basic math and computer skills, including use of a 10-key, phone, and standard office equipment
• Ability to handle various amounts of money with precision and care
• Strong awareness, stamina, and initiative to patrol the floor actively and provide timely service
• Familiarity with gaming machine operations and hardware (preferred) repairs