What are the responsibilities and job description for the Guest Services Associate / Front Desk position at Cripple Creek Hospitality House & RV Park?
Job Summary
Guest Services Associate / Front Desk
The Cripple Creek Hospitality House & RV Park is looking for a friendly, dependable Guest Services Associate who enjoys working with people and takes pride in providing exceptional customer service.
This is a hands-on position where no two days are the same. Responsibilities include welcoming guests, assisting with reservations and check-ins, answering phones, operating our gift shop, assisting with light housekeeping as needed, and helping ensure our property remains clean, organized, and inviting.
We're looking for someone who is positive, self-motivated, comfortable working independently, and enjoys being part of a small team dedicated to creating memorable guest experiences.
Duties
- Welcome guests with a warm, friendly, and professional attitude.
- Check guests in and out using our property management system.
- Answer phones, respond to guest inquiries, and make reservations.
- Provide information about the hotel, RV park, local attractions, and dining.
- Process payments and maintain accurate guest records.
- Assist with gift shop sales and merchandising.
- Perform light housekeeping duties and help prepare guest rooms when needed.
- Monitor the property and report maintenance concerns.
- Help maintain a clean, organized, and welcoming front desk and lobby.
- Work cooperatively with housekeeping and maintenance to ensure outstanding guest experiences.
- Participate in periodic rotating on-call phone support after hours.
Qualifications
- Friendly, professional, and customer-focused personality.
- Excellent communication and phone skills.
- Comfortable using computers and learning reservation software.
- Strong attention to detail and organizational skills.
- Ability to multitask while maintaining a positive attitude.
- Dependable with a strong work ethic.
- Ability to work independently and as part of a team.
- Hospitality, hotel, retail, or customer service experience preferred.
- Must be able to occasionally lift up to 30 pounds and be on your feet for portions of the shift.
- Background check required.
About Us
The Cripple Creek Hospitality House & RV Park is one of Cripple Creek's most unique lodging destinations. Our historic property is known for exceptional guest service, a welcoming atmosphere, and a team that genuinely enjoys taking care of our guests. If you enjoy variety, meeting new people, and working in a beautiful setting, we'd love to meet you.
Pay: $17.50 - $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Application Question(s):
- Are you available to work 11am - 7pm Thursdays, Fridays, Saturdays with rotating on call phone support Fridays and Saturdays? Start and end times may vary.
Ability to Commute:
- Cripple Creek, CO 80813 (Required)
Work Location: In person
Salary : $18 - $19