Student Associate, TSE Student Support

Job Posting Title: Student Associate, TSE Student Support ---- Hiring Department: Student Enrollment and Support Services ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 19 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Dec 31, 2026 ---- Location: UT MAIN CAMPUS ---- Job Details: Purpose Student Associates serve as the front-line representatives for the Student Support team within Texas Student Experience. This team includes Student Outreach and Support (SOS), Horns Helping Horns (HHH), UT Outpost, Legal Services for Students (LSS), and Off-Campus Living Resources. Student Associates provide exceptional customer service to students, families, faculty, staff, and community members while helping connect students with university resources. They assist with office operations, respond to phone calls and questions, maintain confidentiality, and connect students who may be experiencing personal, academic, financial, legal, housing, or other challenges to support structures. Because Student Associates may be among the first university representatives to interact with students experiencing significant personal, financial, academic, or mental health concerns, successful candidates must demonstrate maturity, professionalism, discretion, and the ability to remain calm and supportive during difficult conversations. Student Associates receive extensive training and are not expected to provide counseling or case management; however, they play an important role in gathering information, connecting students with resources, and ensuring urgent concerns are promptly routed to professional staff members for follow-up. All training necessary will be provided. Job Responsibilities Serve as the first point of contact for visitors, phone calls, and email inquiries for Student Support. Manage visitor check-in processes and assist with front desk operations to maintain an organized, welcoming, and professional office environment that welcomes students and community members while providing accurate information about available programs, services, and campus resources. Answer, screen, and appropriately route students and visitors to the office, including situations involving students experiencing personal, financial, academic, or mental health concerns while maintaining professionalism, composure, and confidentiality. Perform administrative duties such as filing, scanning, data entry, and record management. Assist with outreach events and student engagement initiatives for the units within Student Support as needed. Complete required training related to confidentiality, crisis response, customer service, mandatory reporting, FERPA training, and campus resources. Perform other duties as assigned. Required Qualifications Current UT Austin student enrolled and in good academic standing. Ability to maintain strict confidentiality and appropriately handle sensitive information while demonstrating maturity, professionalism, and discretion. Excellent interpersonal, customer service, verbal, and written communication skills. Ability to remain calm, compassionate, and professional when interacting with students experiencing challenging or crisis situations. Strong organizational skills and attention to detail. Ability to exercise sound judgment and follow established procedures for escalating student concerns. Ability to work independently and collaboratively as part of a team. Preferred Qualifications Customer service, front desk, peer support, student leadership, or office experience. Familiarity with UT Austin resources and student support services. Demonstrated ability to handle sensitive conversations with professionalism and empathy. Experience in helping professions, student organizations, orientation programs, residential communities, or peer leadership roles. Salary Range $12.00 per hour Working Conditions Standard office environment. In-person position located in the Main Building (UT Tower) Frequent interaction with students, families, faculty, staff, and community members. Repetitive use of a keyboard and computer workstation. Ability to respond professionally and appropriately to sensitive and occasionally urgent situations. Work Shift 10-19 hours per week. Monday through Friday during regular business hours (8:00 a.m. - 5:00 p.m.). Schedule determined based on departmental needs and student availability. Required Materials Resume Letter of Interest Current Class Schedule Weekly Availability Schedule Work-Study Award Verification (if applicable) Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.  ---- Employment Eligibility: Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation. ---- Retirement Plan Eligibility: Students in this position may choose to enroll in the UTSaver voluntary retirement programs. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000 students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world. Looking for a student job? Please see our Student Employment site. Comments and Inquiries: Email comments to hrsc@austin.utexas.edu. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178. UT Austin is a Tobacco-free Campus