What are the responsibilities and job description for the Office Specialist II - Customer Service - Return Utah position at Utah Division of Human Resource Management?
Office Specialist II - Customer Service (Hybrid) Return Utah
Would you like a career instead of just another job? Would you like to be a part of the team that
helps the public?
DL Customer Service is hiring for an Office Specialist II. You'll be a vital part
of the Public Safety team by helping ensure quality customer service to the diverse citizens of
Utah.
The Utah Department of Public Safety (DPS) is seeking a motivated and highly skilled Office Specialist II to join our Driver License Division.
The Return Utah program is a formal career re-entry program, designated for Utahns desiring to re-enter the workforce after a career break. Along with a state job and traditional on-the-job training. Return Utah roles provide 16 weeks of transitional support (similar to an internship), which included an office technology review, coaching, career development, mentorship and job market readiness training.
To be eligible for this return-to-work opportunity candidates must have:
- A career break of one year or more at the time of application (unless the candidate is affiliated with the military in any way indluding as a military spouse/partner, or
- Demonstrate underemployed at the time of application AND
- Have prior professional/life experience in a functional area of interest
This is a long term position, meaning employment continues after transitional support provided during the first 16 weeks of employment, after the completion of the Return Utah program.
General Duties:
As an Office Specialist II in Customer Service, you will:
-provide customer service in a call center environment by responding to inbound phone calls.
-interact with customers to communicate information about all aspects of the Driver License Division
in response to questions from the public.
-assist with questions which will range from very basic to very complex, including information about
products and services the division provides.
-have extensive knowledge and understanding of the agency database and exercise judgment while
applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.
-handle customer complaints and offer suitable solutions.
-provide the public and others with information and assistance to complete forms and applications.
This position is hybrid; two in-office days per week will be required.