What are the responsibilities and job description for the Office Specialist II - Customer Service position at Utah Division of Human Resource Management?
Office Specialist II - Customer Service (Hybrid)
Would you like a career instead of just another job? Would you like to be a part of the team that
helps the public?
DL Customer Service is hiring for an Office Specialist II. You'll be a vital part
of the Public Safety team by helping ensure quality customer service to the diverse citizens of
Utah.
General Duties:
As an Office Specialist II in Customer Service, you will:
-provide customer service in a call center environment by responding to inbound phone calls.
-interact with customers to communicate information about all aspects of the Driver License Division
in response to questions from the public.
-assist with questions which will range from very basic to very complex, including information about
products and services the division provides.
-have extensive knowledge and understanding of the agency database and exercise judgment while
applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.
-handle customer complaints and offer suitable solutions.
-provide the public and others with information and assistance to complete forms and applications.
This position is hybrid; two in-office days per week will be required.