Customer Service Specialist

Customer Service Specialist

FT / PT Status – Full-Time
Salary – $18.25 - $24.50 Hourly Wage
Remote Work / In-Office – In-Office / On-Site

Recruiter – Jessica Camp | jcamp@utah.gov
Application Deadline – 7/23/2026*

• This recruitment may close at any time once a sufficient number of applications have been received. We encourage candidates to submit their application as soon as possible to ensure consideration.

Are you looking for a new challenge in a team oriented office environment? Do you have exceptional office support skills and experience? If you are the type of person who loves to multi-task, learn new processes, and cheerfully offer assistance to the public, this might be the position for you!

The Utah Department of Alcoholic Beverage Services is looking for a hardworking, organized individual to fill an Customer Service Specialist position within the Licensing & Compliance Division.

Key Responsibilities

• Provide excellent customer service to internal and external stakeholders and the general public.
• Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
• Write or draft correspondence, reports, documents and/or other written materials.
• Type and prepare reports or other written materials from source documents, transcription, etc.
• Retrieve data found in databases to generate requested reports.
• Assist the public and others to locate, view, or access scanned or archived documents and/or information. Act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
• Verify data entry by comparing the source document against input data, utilizing an automated verification system, using dual entry or other verification technique.
• Maintain and/or create files or record keeping systems. Sort, label, file and retrieve documents or other materials.
• Coordinate fingerprinting requirements in support of DABS licensing and permitting. Monitor BCI background check results; collect, review, and process required documentation; and maintain accurate, confidential records.
• All other duties as assigned.

Qualifications

• Be at least 21 years of age or older.
• Be able to pass a background check.

• Have a customer service focus and concentrate on how every interaction helps the customer.
• Have administrative or office support experience.
• Have experience working in a state or local government office environment.
• Be adaptable and flexible to address competing priorities.
• Be able to communicate effectively to interact and build relationships with co-workers, managers, stakeholders, and the public.
• Be organized and able to manage time and schedule tasks effectively to deliver results and meet deadlines. Have integrity and show that you can be trusted with confidential information and other sensitive data.
• Be able to problem-solve and find solutions focused to help keep the division operations running smoothly.
• Have attention to detail and the ability to follow instructions correctly to complete work according to specifications.

About the Role

Location –
1625 S 900 W
Salt Lake City, UT, 84104
United States
Background Check Required – Yes
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
At the Utah Department of Alcoholic Beverage Services (DABS), we provide you with great experiences through our unique setting that crosses between a retail business and a government agency. This hybrid environment offers something rare in the industry:

Guaranteed Time Off: All our stores are closed on Sundays and all state/federal holidays.
Stability & Growth: We are a statewide agency focused on modernizing technology and investing in our workforce.
Total Rewards: Enjoy the security of being a State of Utah employee, which includes a comprehensive benefits package, retirement options, and a culture that values service excellence.

For more information about the Department of Alcoholic Beverage Services please visit our website at https:/ abs.utah.gov/.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.