Release Manager - Enterprise Systems

Job Description:

Job Overview & Responsibilities:

• Responsible for the day-to-day support of production and non-production testing cycles and software releases.
• Works closely with other support teams to assist end-user testing and resolve test environment issues.
• Supporting all environments for online and batch activities
• Creating deployment packages
• Using in-house and purchased applications to support business initiatives related to software releases
• Developing, communicating, and coordinating deployment planning
• Managing production implementation activities
• Escalating and coordinating service requests with other internal and external support groups
• Adheres to organizational policies, processes, and procedures and proactively seeks opportunities to enhance existing ITIL processes (service requests, incident and problem management, change management, etc.)
• Actively develops and refines process and procedures specific to functional responsibilities and contributes to operational and tactical plans
• Plans and coordinates environment changes and collaborates with application programmers during pre-production development and maintenance of applications
• Assists in managing and supporting technical vendor relations, including vendor identification and selection, contract negotiation, and statement of work (SOW) reviews
• Performs other related duties as assigned, including on-call responsibility for production batch cycles and multiple test regions

Basic Qualifications:

• Authorization to work in the United States is required. This position is not eligible for visa sponsorship.
• BS or BA in Computer Science, Information Systems, or related field and/or equivalent combination of experience and training
• 5–8 years of IT experience including project management supporting non-production environments

Required Skills & Experience:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to adapt to changing priorities and manage multiple initiatives simultaneously
• In-depth knowledge of computing systems typically associated with non-production environments
• Experience with life insurance enterprise products (e.g., Ingenium, Life70, IDM, AWD)
• Enterprise job scheduling: CA Workload Automation ESP Edition
• Database/query tools: AQT, SQL, WebFOCUS, UFT
• Programming/scripting languages: Windows CMD, PowerShell, Python, Java, Go
• Experience with Microsoft products (O365, Office Suite)

Preferred Skills & Experience:

• ITIL Foundation certificate and experience

Compensation & Benefits:

• Paid holidays, vacation, and sick leave
• Flexible workweek schedules
• Professional development opportunities (certifications, tuition reimbursement)
• Retirement benefits: 401(k) with matching contributions and company-funded plans
• Health and wellness benefits including medical, dental, vision, disability, and life insurance
• Employee Assistance Program

Military experience equivalency may substitute for some requirements.

Equal Opportunity Statement

We are an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.