What are the responsibilities and job description for the Medical Receptionist position at USHP?
Cardiovascular Physicians of Delaware
Position: Medical Receptionist
Location: in office in Bear, DE
Schedule: Monday-Friday, 8am-4:30pm
Job Summary
The Medical Receptionist answers, documents and directs incoming patient calls and schedules appointments from the call queue in a professional and courteous manner. Responds to patient messages and referrals timely with exceptional customer service.
Duties and Responsibilities
- Answers incoming calls from appointment queue and physician’s lines.
- Schedules and reschedules appointments within the required time frame.
- Understands patient inquiries and gathers information to determine how to best handle patient calls.
- Registers new patient accounts in EHR system per company protocol.
- Responds to referrals from outside of our practice.
- Documents messages in EHR clearly and accurately to other staff and departments.
- Responds to incoming EHR messages timely per department guidelines.
- Gives instructions and practice information including what is required for patient’s appointments.
- Provide excellent customer service at all times.
Educational Requirements and Qualifications
- High school diploma or equivalent.
- High volume medical call center experience preferred.
Knowledge, Skills, and Abilities
- Knowledge of medical terminology.
- Computer knowledge EHR and/or EMR.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Finger dexterity to perform duties such as typing or writing.
- Ability to speak and hear.
Expectations of All Employees
- Provides exceptional customer service to our patients.
- Exhibits professionalism and ethical behavior at all times.
- Maintains strict confidentiality of patient and business information.
- Maintains OSHA and HIPAA regulations.
- Works as part of the CPPA team and treats everyone with respect, courtesy and friendliness.
- Adheres to all policies and procedures for our organization.
- Recommend improvements to policies and procedures to management.
- Participates in committees, discussions and other team functions.
Salary : $32,358 - $41,322