What are the responsibilities and job description for the Cardiology Office Manager position at USHP?
Office Manager – Florida Cardiovascular Partners
Full-Time | On-Site | Cardiology Practice
Location- Jupiter and Palm Beach Gardens, FL
Position Summary
Florida Cardiovascular Partners is seeking an experienced and motivated Office Manager to lead daily operations within one of our cardiology practice locations. This role requires a strong combination of proven leadership ability, operational management experience, and clinical knowledge to ensure both administrative and clinical teams function efficiently while maintaining high standards of patient care.
The Office Manager serves as the primary on-site leader and is responsible for staff supervision, workflow optimization, patient experience, and operational performance. This position carries direct responsibility for employee relations, hiring and termination decisions, conflict resolution, and team performance management in collaboration with Human Resources and senior leadership. The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and can effectively balance people leadership with operational execution.
Key Responsibilities
- Provide leadership and supervision to clinical, front office, and support staff, fostering a positive, accountable, and team-oriented culture.
- Manage employee relations matters, including coaching, performance management, disciplinary actions, conflict resolution, and staff development.
- Take part in recruitment, interviewing, hiring, onboarding, and termination processes in partnership with Human Resources and leadership.
- Oversee daily office operations to ensure efficient patient flow, appropriate staffing levels, and operational consistency.
- Identify workflow inefficiencies and implement process improvements to enhance productivity, patient satisfaction, and team performance.
- Utilize clinical knowledge to support clinical workflows and coordination between providers, medical assistants, and administrative teams.
- Ensure compliance with organizational policies, healthcare regulations, and quality standards.
- Monitor operational performance metrics and support financial goals through effective resource and workflow management.
- Address patient concerns or escalations professionally while promoting a culture of exceptional customer service and patient-centered care.
- Collaborate with leadership on operational initiatives, growth opportunities, and practice improvements.
Qualifications
Required:
- Minimum 3–5 years of healthcare management or supervisory experience with demonstrated leadership success.
- Clinical background strongly preferred
- Proven experience handling employee relations, conflict resolution, hiring, and performance management.
- Strong organizational, problem-solving, and decision-making skills.
- Experience working in a fast-paced medical or specialty practice environment.
- Proficiency with Electronic Health Record (EHR) systems and healthcare workflows.
Preferred:
- Cardiology or specialty practice experience.
- Experience managing both clinical and administrative staff.
- Experience in multi-provider or multi-site practices.